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Cancellation Policy- no refunds If you withdraw from class 7 or more days prior to the start of all the classes for that session, you will receive a FULL CREDIT on your account. If you withdraw from classes at any other time- less than 7 days prior to the session start date or during the session- you will be charged for all scheduled classes up to that date plus a $40 cancellation fee per student. Any remaining credit will be placed on your account. Credit placed on your account can be used for future lessons, birthday party, family swim etc. Private: Teacher Ratio 1:1 Semiprivate: Teacher Ratio 1:2 Small Groups: Teacher Ratio: 1:4 for beginner classes or 1:5 for older children and advanced classes Swim Teams: Coach Ratio 1:7, 8, 10 Parent Child Class: Teacher Ratio 1:8
Swim Lesson Policies and Parent Information The instructors at Swim-in Zone will be touching and holding your child about the waist, chest, head, arms, legs and bottom. Other programs attach flotation devices to the child instead of hands on, but we want the children to gradually experience the buoyancy properties of water and how it can support them. Learning to swim is about trust- trust in your teacher, yourself and the water. Each part comes about over time; the first is trust in the teacher. The parent is usually the child's first teacher and the water helps to build a nice parent/child interaction. Then the parent sets the stage by permitting the teacher to interact with the child without interference and showing confidence in the teacher. At Swim-in Zone, our teachers earn a child's trust by being there for them, do what they say, not trick the children, help when asked and support them in the water as necessary.
Attire:
Make up Policy Swimmers who miss a lesson for whatever reason are given their choice of a family swim pass good for any family swim time or a make-up lesson at our prescheduled make-up sessions. We cannot disrupt a class in progress with the addition of a new student for just one class and as you can guess, hoping students into and out of classes creates a scheduling nightmare. It is the parents responsibility to make sure that the children attend the classes. There are no refunds or credits for missed classes, even if you cannot attend the make-up classes and do not want the family swim pass. We have a very generous make-up policy. Many other swim facilities only offer make-up classes if they cancel the class. Swim-in Zone will offer make-ups throughout the session. Please call for dates. No questions will be asked about the missed class. All classes whether cancelled by Swim-in Zone or the client will be made-up on these days. Additional days may be added for weather cancellations if there is a particularly bad storm. Please call to reserve a time for our make-up days. Private or Family lessons will be arranged individually, but only 2 lessons missed by the swimmer during a session may be rescheduled. If more than 2 private lessons are missed, then the swimmer must attend a make-up day. Individual instructors cannot reschedule private lessons because while they might know their own schedule, they do not know the pool schedule. If a private with Penny, Sue or Dan swim lesson is missed because the swimmer was sick or away, we will make up 2 classes with either Penny, Dan or Sue. If either Penny, Sue or Dan are absent for your private lesson, we will reschedule this lesson. Semiprivate lessons: if both students miss, then 2 lessons may be rescheduled at a convenient date and time for both swimmers families. If more than 2 lessons are missed the swimmers must attend a group make-up date. If only one child misses a semiprivate lesson, then that swimmer must attend a group make-up date or receive a family swim pass. Flexible scheduling for swim team or parent/child allows them to attend another swim team practice or class in the event that one is missed. Notification of weather related class cancellations will be recorded on the front page of our website as soon as we make a decision to close early, open late, delay classes or cancel class. All make-up lessons must be completed by the end of the session in which the student was registered.
12/07/2009 |
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Swim Lessons for Every Age and Every Ability
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