Swim-in Zone has a very generous make-up policy. We want your child to receive all the swim lessons for which you have paid. Swimmers who miss a lesson are given their choice of a make-up lesson on a prescheduled make-up day or a family swim pass. It is the parent’s responsibility to make sure that the children attend the classes. There are no refunds or credits for missed classes. Make-up classes are not an ideal substitute for your child’s regular class with his/her usual teacher and classmates. The instructor will likely not be the regular teacher and probably not be as familiar with your child’s strengths and comfort level. Parents have asked to have their children added to existing lessons for make-ups and this is just not possible as it would jeopardize the safety, ratio and the quality of the lesson for all swimmers in the group and scheduling would be an absolute nightmare.